About Shook Insurance Agency
Committed to providing insurance solutions with empathy, transparency, and personalized service.Our mission is to protect what matters most to you and your family by offering trusted guidance and comprehensive coverage options tailored to every stage of life. We pride ourselves on building lasting relationships through honesty and care, making insurance simple and accessible for our community.
The Story Behind The Agency
Why We Do What We Do
“I didn’t set out to work in insurance. I got here the hard way, through a car accident that flipped my world and left me feeling completely alone. No one explained what to do, no one walked me through the chaos. It was just me, wrecked and confused, trying to figure it all out.
That moment stuck with me. So when life handed me the chance to take over a retiring agent’s business, I didn’t just see an opportunity; I saw a way to make sure no one I served would ever feel that helpless on their worst day.
Since then, I’ve built an agency that does things differently. We’re not here to sell you fluff or talk over your head. We’re here to listen, guide, and protect with straight answers, solid coverage, and a whole lot of heart. We don’t do shady, we don’t do drama, and we definitely don’t do BS.
You’ll get a real person on the phone, a real plan that works, and maybe even a laugh or two along the way. Because life’s serious enough, your insurance doesn’t have to be miserable too.
If you want an Agent who’s got your back, talks to you like a human, and actually gives a damn?
That’s EXACTLY who we are.”
3 Core Pillars of Shook Insurance Agency
Education
Insurance doesn’t have to be confusing.
Let’s be honest, most insurance talk sounds like it was written by a committee of lawyers. We break it down into real-world language so you actually understand what you’re paying for and why it matters. No scare tactics. No jargon. Just straight answers so you can make smart decisions without guessing.
Empathy
We listen before we talk.
Every policy has a story behind it: your family, your home, your business, your future. That matters to us. We take the time to hear what’s going on in your world before recommending anything. Because the right coverage starts with understanding the person, not just the paperwork.
Empowerment
Confidence starts with clarity.
When you know how your coverage works, you stop worrying about the “what-ifs.” Our goal is to give you that kind of confidence. We’ll walk you through your options, point out gaps, highlight strengths, and make sure you leave feeling informed, not pressured.
Our Expertise
9+ Years in Business
100% Fully Licensed Agents
Over 33 Total Years of Combined Insurance Industry Experience
85% Annual Referral Rate from Customers
Meet Our Team
Jeff Rosales
Sales Agent
Jeff has been with the agency since the very beginning in 2018 and is proud to call Wichita home. A Bishop Carroll graduate, Jeff’s journey has taken him from the stage in Branson to leadership roles in the hotel industry, and eventually into the world of insurance after a serious back injury changed his path.
That life experience gives Jeff a unique level of empathy. He understands how fast life can change and why the right protection matters. Licensed in Life, Health, Property, and Casualty, Jeff works hard to make sure families in his hometown are properly covered and fully informed.
When Jeff isn’t helping customers, he’s busy keeping up with his five boys who are growing up way too fast. He loves meeting new people and making sure they feel supported, protected, and cared for.
Diana Moreno
Sales Agent | Bilingual (English/Spanish)
Diana has been part of our team for two years and is known for her genuine, personal approach to helping customers protect what matters most. She takes the time to explain coverage options in plain language, so people feel confident, not confused.
As a bilingual agent, Diana makes sure language is never a barrier to great service. Whether speaking English or Spanish, she builds trust, answers questions with patience, and helps families make smart insurance decisions. Customers describe her as kind, knowledgeable, and incredibly easy to talk to.
When she’s not helping customers, Diana enjoys staying active in the community and creating positive connections wherever she goes. If you want a thoughtful guide through your coverage options, she’s your person.
Maria Lebaillif
Customer Experience Agent | Bilingual (English/Spanish)
Maria has been part of the agency for two years and is the calm, reassuring presence every busy office needs. She focuses on making sure every customer has a smooth, stress-free experience from start to finish.
Whether she’s answering questions, solving problems, or helping customers navigate policy changes, Maria brings patience, empathy, and clear communication to every interaction. Her goal is simple: make people feel heard, helped, and taken care of.
If you’ve ever called in and felt instantly at ease, there’s a good chance you were talking to Maria.
Nate Crane
Sales Agent
Nate has been helping customers at the agency for the past two years, bringing a thoughtful, practical approach to insurance. He takes the time to understand each person’s situation so their coverage actually fits real life, not just a quote sheet.
Nate is known for being steady, reliable, and incredibly easy to work with. He keeps the process simple, explains things clearly, and makes sure customers feel confident in their decisions.
Outside the office, Nate is deeply involved in the local community through his leadership with a large girls’ softball organization. Coaching, serving, and supporting families is just who he is.
Brittni Miller
Sales Agent
Brittni is a proud Derby native with a real talent for making insurance feel simple and personal. In her first year with the agency, she’s already become a go-to resource for customers looking for the right auto, home, or life insurance coverage to fit their life and budget.
People love working with Brittni because she listens first, explains things clearly, and genuinely cares about helping families protect what matters most.
When she’s not at the office, you’ll usually find her spending time with family and friends around the Wichita area, the place she proudly calls home.
Curtis Albin
Sales Agent
Curtis brings true Western Kansas grit and heart to our team. A former educator and high school coach, he has a gift for simplifying complicated things and helping people feel taken care of. Even though he’s been with the agency less than a year, he’s already earned the trust of customers across the area.
Curtis believes in honesty, fairness, and doing the right thing every time. He helps customers sort through auto, home, renters, and life insurance so they walk away feeling confident and protected, not overwhelmed.
He’s low-drama, high-integrity, and always ready to help. Outside work, Curtis is rooted in family, community, and the Kansas way of life: work hard, treat people right, and follow through.
Read Our Reviews
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If you’ve loved having your insurance policies with us and want us to reach out to someone you think could benefit from our customer service and insurance products, then send us a referral with their information. We appreciate you spreading the love and sending business our way!
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Call Anytime, 24/7
(316) 282-8006
3931 N Ridge Rd, Ste 102
Wichita, KS 672025
Monday – Friday, 8am – 5pm